Issue Tracking
Build trust with your customers
Easily log and track issues like missed areas and one-off needs, in addition to regular cleaning checklists.
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Report Issues Easily
Your team and customers can easily submit and track issues using the mobile app, web portal (desktop), or scanning QR codes in designated areas. Inviting customers to use Clean Smarts reduces email back-and-forth and feeds issues right into cleaner checklists.
Custom Visibility
Issues reported by your cleaning team can be kept internal — or made visible to customers for increased transparency.
Alerts and Notifications
Cleaning teams and managers can receive mobile notifications for new and updated issues, reducing the time to resolve issues. Notify customers about non-cleaning issues like leaky toilets and faucets to help them stay on top of their facility.
Customer Notifications to Close the Loop
Customers can be notified of closed issues for immediate communication and fewer phone calls. Attach photos and videos to issues so that customers are confident the issue was resolved.
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